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описание
Capgemini is a global business and technology transformation partner that helps organizations accelerate their digital and sustainable transition. It delivers end-to-end services and solutions across strategy, design, engineering, AI, cloud, and data.
задачи
Manage LMS support tickets and service requests within agreed SLAs;
Analyze and resolve system incidents, user issues, and functional requests;
Administer user access, roles, and security reviews;
Execute testing activities to ensure system stability and quality;
Provide reporting and regular updates to internal and external stakeholders.
требования
1–3 Years of experience in Business Analysis and requirements gathering;
Experience with Learning Management Systems administration and support;
Experience in Incident Management and functional support at L1/L2;
Knowledge of HRIS and HR Technology solutions;
Experience with System Integration Testing (SIT) and User Acceptance Testing (UAT);
Strong analytical and problem-solving abilities;
Reporting and dashboard creation skills;
Proficiency in Microsoft Excel, PowerPoint, and Word;
Excellent stakeholder management and communication skills;
Experience working in international and cross-functional environments;
Strong documentation and process management skills;
English proficiency at B2 level or above.
условия
Flexible work environment with working hours and office or remote work managed according to the company’s hybrid work policy;
Career Acceleration Programs for reskilling and new skills development;
Health and Life insurance;
Referral program with bonuses for talent recommendations;
Other fringe benefits through active partnerships;
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