Product Analyst

Dr. Martens is a global brand with over 60 years of heritage and cultural impact.

• Define and measure product performance across the end-to-end customer journey, establishing and tracking KPIs across all journey stages
• Analyze customer behavior, funnels, and interaction patterns across digital and omnichannel touchpoints to identify friction, drop-offs, and opportunities
• Translate complex data into actionable insights that inform product strategy, prioritization, business cases, and roadmap decisions
• Support experimentation and performance measurement by developing measurement frameworks, analyzing test results, assessing impact, and maintaining dashboards and reporting
• Build and strengthen a connected, customer-focused view of performance by integrating multiple data sources, partnering with Data, Technology, and Product teams, and using AI to accelerate analysis and generate deeper insights

• Strong ability to analyze complex datasets, identify trends, and apply appropriate analytical techniques to product and customer questions
• Comfortable using dashboards, analytics, and experimentation tools, with a strong understanding of digital product journeys and customer behavior
• Able to frame ambiguous questions, develop robust analytical approaches, and deliver clear, actionable outputs
• Skilled at translating complex data into concise, compelling insights and recommendations for non-technical stakeholders
• Confident using AI tools to accelerate analysis and insight generation, with strong attention to data accuracy and a proactive mindset toward learning and improving analytical approaches

• Hybrid working
• A free pair of Docs as a welcome gift
• ‘Buy as you Earn’ Share scheme
• 65% Off all Docs
• 50% Off Accessories
• Pension Scheme through Aviva
• Life Assurance
• 25 Days Annual Leave + Bank Holidays
• Private healthcare
• 2 Paid volunteer days per year