system analyst for lottery technology

Brightstar is a global lottery company that provides secure technology, lottery operations, retail and digital solutions, and lottery games. It partners with governments and regulators worldwide and supports responsible gaming.

• Define complex requirements across scope, integrations, reports, interfaces, configurations, and workflows;
• Own FRDs and supporting delivery artifacts for assigned requirement areas;
• Perform analysis, impact assessment, change control, and traceability;
• Facilitate complex requirements discovery sessions;
• Elicit, analyze, validate, and document business, functional, and non-functional requirements;
• Identify gaps, unresolved decisions, edge cases, exception flows, and downstream impacts before development;
• Document business rules, configuration logic, workflows, interfaces, reports, data dependencies, acceptance criteria, and operational impacts;
• Compare customer needs, product capabilities, and project requirements to identify gaps;
• Assess impacts across functionality, integrations, reporting, configuration, operations, and handoff;
• Document customization needs, assumptions, risks, constraints, options, and decisions;
• Validate recommendations with Product, technical teams, QA, and project stakeholders;
• Assess requirement changes for scope, schedule, cost, quality, testing, and operational impacts;
• Maintain traceability from approved requirements through design, development, testing, implementation, and handoff;
• Document baselines, revisions, approvals, and change rationale;
• Define acceptance criteria for complex requirements and business rules;
• Partner with QA to validate requirement coverage across test scenarios, test cases, defects, and UAT activities;
• Review defects to determine requirement gaps, clarification needs, or change control impacts;
• Support customer validation by explaining requirement intent, decisions, constraints, and solution behavior;
• Ensure final documentation reflects approved scope and delivered functionality;
• Support service transition with documentation of key requirements, configurations, open items, and known impacts;
• Contribute reusable examples, templates, and improvements to strengthen requirements consistency;
• Operate with a high degree of autonomy, resolving ambiguity, driving clarity, making sound decisions, and escalating appropriately when needed;
• Complete annual information security training as required.

• 5 To 8 years of experience in business analysis, requirements management, systems delivery, or software implementation;
• Experience writing FRDs, SRS-style documentation, business rules, process flows, use cases, or equivalent delivery artifacts;
• Strong SDLC knowledge;
• Experience supporting Agile, Waterfall, or hybrid delivery models;
• Advanced written communication skills;
• Experience with gap analysis, impact assessment, change control, and traceability;
• Ability to work independently with customers, Product, Engineering, QA, PMO, and Service stakeholders;
• Nice to have: Experience with Polarion, Jira, or similar requirements management and delivery tools; large-scale implementations, conversions, migrations, product rollouts, or regulated technology delivery programs; business process modeling, interface/report requirements, configuration requirements, and formal baseline management; lottery, gaming, enterprise systems, or complex transaction-based platforms.

• Paid time off;
• Health insurance, life insurance, and disability insurance;
• Opportunities to volunteer through company-driven initiatives, employee networks, or organizations of choice;
• Well-being programs;
• Retirement benefits;
• Additional benefits depending on the seniority of the role;
• The position is governed by a collective bargaining agreement regulating salary levels, classification, working hours, leave, and other employment rights;
• Travel may be required based on project needs.