Support Specialist in gamedev

MY.GAMES is a European game developer and publisher creating and supporting games for PC, console, and mobile platforms. Its community includes more than 1 billion registered players, and its portfolio includes War Robots, Hustle Castle, Rush Royale, Left to Survive, Tacticool, and other titles.

• Handle player requests and inquiries in English;
• Monitor the status and stability of live game services;
• Identify, escalate, and help resolve service-related issues.

• Upper-intermediate English, written and spoken;
• Strong attention to detail and ability to learn quickly;
• Reliability, punctuality, and a high level of responsibility;
• Clear and confident written and verbal communication skills;
• Solid gaming background in MMOGs and mobile games;
• Good overall computer literacy.

• Work remotely from all around the world;
• Collaborative working atmosphere in an internal game development community uniting more than a dozen game studios;
• Access to expertise and professional knowledge from specialists across different areas;
• Opportunity to experiment and work on interesting tasks with ambitious goals;
• Resources to implement new ideas.