support engineer in e-commerce

The client is an international health and beauty retail group operating more than 12,000 stores under 13 retail brands across 24 markets in Asia and Europe. Its retail portfolio includes health and beauty, luxury perfumeries and cosmetics, food, electronics, and fine wine, serving over 27 million customers per week.

• Provide 2nd-line technical support for existing Hybris-based e-commerce solutions;
• Participate in developing new Hybris-based e-commerce websites;
• Support the migration of existing Business Units to the latest platform versions;
• Troubleshoot and resolve application issues to ensure high customer satisfaction;
• Interact directly with the customer to understand and address their needs;
• Contribute to continuous process improvement initiatives;
• Collaborate with cross-functional teams following Agile best practices, including Scrum;
• Operate within a Scaled Agile Framework environment;
• Monitor system performance and proactively identify potential issues;
• Document support activities, solutions, and knowledge base articles.

• 3+ Years of experience in application support;
• Proficiency with application support tools;
• Expertise in SAP Commerce Cloud (Hybris);
• Skills in SQL and Flexible Search;
• Familiarity with Microsoft Azure;
• Understanding of Agile best practices, including Scrum and Scaled Agile Framework;
• Ability to interact directly with customers and deliver customer-oriented solutions;
• Effective problem-solving skills and an orientation toward continuous process improvement;
• English at B1 level or higher;
• Nice to have: Java troubleshooting experience.

• Remote work in Armenia and 2 other locations.