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описание
Ayvens provides full-service leasing, flexible subscription services, fleet management services, and multi-mobility solutions. It manages more than 3.1 million vehicles across over 40 countries and supports the transition to sustainable mobility and industry digital transformation.
задачи
Own the product vision, strategy, definition, and value creation for the product portfolio;
Collaborate with business stakeholders and the Product Director or Head on product visioning, concept development, and product strategy;
Work with the business analyst to maximize the value created by the managed product;
Own the product roadmap and align it with business goals and the overall product roadmap;
Track the success of functional initiatives and develop methods and processes to improve efficiency;
Quantify investments in products and ensure they deliver the anticipated value;
Drive fact- and data-based decisions and systematically validate assumptions to de-risk decisions;
Research and analyze business, regulatory, and technical topics to support product requirements and solution design;
Act as an internal and external product ambassador and primary contact for product-related queries;
Follow the Ayvens product framework.
требования
At least 5 years of successful leadership experience in digital product management, product strategy, contact center technology, or customer experience transformation;
Proven experience delivering Contact Centre and Telephony transformation projects, including implementation, migration, and optimization;
Strong technical expertise in Contact Centre and Telephony, including cloud contact center platforms, telephony infrastructure, IVR, call routing, omnichannel solutions, workforce management, call recording, and CRM integrations;
Ability to engage confidently with operational and technical stakeholders using business, operational, and technical language;
Ability to translate business needs into clear functional and technical requirements;
Ability to assess and prioritize business requests based on strategic alignment, customer impact, operational benefits, technical feasibility, cost, and business value;
Experience working with architects, engineers, vendors, and business stakeholders to define solution designs and ensure successful delivery;
Understanding of contact center operations, customer journeys, service performance metrics, and technology constraints;
Ability to work cross-functionally in a collaborative environment while managing multiple projects and priorities independently;
Fluent in English, written and verbal;
Excellent verbal and written communication skills;
Excellent analytical skills, including business case development, financial analysis, and value realization assessment;
Ability to lead and motivate cross-functional teams toward objectives and measurable business outcomes;
Intercultural competence and experience working across multiple countries or within multicultural teams.
условия
Comprehensive rewards and recognition;
Competitive benefits and professional development opportunities;
Training and on-the-job experience;
Support for career growth and reaching the next level;
Benefits supporting mental and physical well-being and work–life balance.
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