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описание
Rubrik provides data protection, cyber resilience, and enterprise AI operations solutions. Its Professional Services team helps customers address complex technical challenges, improve operational efficiency, and maximize their investment in Rubrik technology.
задачи
Lead end-to-end delivery of complex, concurrent, enterprise-level customer projects from kickoff to sign-off;
Prepare enterprise customers for deployment and establish clear success criteria;
Track deliverables, set targets, manage resources, and ensure execution meets deadlines and budgets;
Identify, track, and mitigate project risks and technical dependencies;
Resolve issues autonomously before they escalate;
Serve as the main contact and escalation owner for customer executives, internal teams, and third-party partners;
Execute quality control throughout project lifecycles;
Partner with Professional Services leadership to build, refine, and maintain the PMO governance framework;
Develop standard operating procedures, project methodologies, and key performance indicators;
Identify bottlenecks and recommend improvements to operational efficiency, margins, and customer satisfaction;
Establish best practices for engagements, resource allocation, utilization tracking, and project health reporting across the Professional Services portfolio.
требования
8+ Years of direct Project Management experience delivering customer-facing, enterprise technical projects within a Professional Services or Consulting organization;
Experience managing customers from Financial Services, Government, and Healthcare industries;
Track record of managing multiple complex, high-visibility client engagements concurrently in a fast-paced technology environment;
Ability to work autonomously with strong judgment and decision-making in ambiguous, high-pressure customer situations;
Expert knowledge of modern project management tools such as Smartsheet, Jira, Confluence, and Asana, as well as Google Workspace;
Fluent written and spoken English;
Exceptional executive communication, stakeholder management, negotiation, and conflict resolution skills;
Nice to have: PMP, PRINCE2, Agile/Scrum knowledge including CSM or PMI-ACP, Lean frameworks, hands-on experience or foundational knowledge in Data Management, Cloud Infrastructure including AWS, Azure, or GCP, Data Protection, Enterprise Storage, Cybersecurity, SaaS delivery, financial acumen regarding Professional Services metrics, additional European language skills such as German or Spanish, experience contributing to PMO governance practices.
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