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описание
Inetum is a European digital services company providing digital transformation solutions for businesses, public sector entities, and society. It operates across 19 countries and supports clients with performance, innovation, and IT services.
задачи
Participate in technology consulting projects from pre-sales through production delivery;
Identify, gather, and document functional and technical requirements with business and IT stakeholders;
Design technical solutions on ITSM platforms, preferably ServiceNow, including integrations with monitoring, incident, and performance tools;
Translate business requirements into development specifications aligned with ITIL best practices and ServiceNow recommendations;
Configure and develop simple ServiceNow components;
Support the architecture design of ServiceNow solutions with the architecture team and other technical teams.
требования
4 To 6 years of experience in ITSM platform implementation projects, preferably ServiceNow;
Proven experience in functional and technical design and implementation of service-based information systems;
Hands-on experience with ServiceNow modules: ITSM, Asset/CMDB, Request Management, and Service Catalog;
Knowledge of monitoring tools and their integration with ITSM platforms;
Experience integrating other systems using REST/SOAP APIs, MID Server, JDBC, or similar technologies;
Experience managing IT projects using agile and traditional methodologies;
Fluent in English, spoken and written;
Nice to have: ITIL Foundation v3 or v4, ServiceNow Certified System Administrator (CSA).
условия
Hybrid workplace with a maximum of 3 days per week in the office.
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