QA Engineer (manual, service desk)

WhiteTech provides white-label and SaaS solutions for businesses in the financial ecosystem, including EMI, PSP, e-commerce, and open banking platforms. Its platform is designed for flexibility, scalability, and seamless integration.

• Investigate customer-reported bugs and product issues from initial report through final resolution
• Reproduce issues, identify root causes, and gather the necessary technical and business context
• Analyze logs, API requests, database records, historical tickets, documentation, and previous incidents to understand product behavior
• Collaborate with QA engineers, developers, Business Analysts, and other teams to obtain missing information and resolve issues
• Take ownership of support cases and follow up with stakeholders until a clear answer or solution is provided
• Validate bug fixes and perform targeted regression testing to ensure resolved issues do not affect related functionality
• Distinguish between defects, configuration issues, integration problems, data-related cases, and expected product behavior
• Prepare detailed bug reports with reproduction steps, evidence, logs, request and response data, and impact descriptions
• Search and maintain knowledge across documentation, historical cases, and internal systems to accelerate future investigations
• Identify recurring problems and contribute to improving QA, support, and incident investigation processes

• 3+ Years of experience in manual and semi-automated testing of web-based applications
• 2+ Years of hands-on API testing experience, including auth flows, error handling, and payload validation
• Proven experience testing payment systems, transactional flows, and basic third-party integrations
• Experience with responsive design testing, browser developer tools, network analysis, and cross-platform validation
• Knowledge of Postman, Chrome DevTools, Swagger, and test management systems such as TestRail or Xray
• Understanding of frontend–backend architecture, including REST APIs, session handling, and data flows
• Working knowledge of SQL for data validation and backend consistency checks
• Solid understanding of SDLC, STLC, and Agile (Scrum/Kanban) development processes
• A strong pixel-perfect mindset and ability to quickly identify visual and behavioral UI issues
• Proactive and analytical, with the ability to work autonomously and a strong sense of ownership

• Competitive compensation package commensurate with experience
• 19 Business days of flexible paid time off
• Flexible hours within the CET time zone
• Friendly and supportive, values-driven work environment
• Opportunities to participate in conferences and community events as a participant and contributor
• Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency