customer success manager in iGaming

An AI platform serves the iGaming industry with a B2B SaaS product.

• Own a portfolio of clients and act as their main point of contact;
• Lead end-to-end onboarding, training, and account setup;
• Manage client issues from intake through resolution, ensuring clear updates and follow-up;
• Monitor account health, engagement, usage, and potential risks;
• Coordinate with Product, R&D, Support, Sales, and other internal teams to drive issues to resolution;
• Communicate technical and product topics clearly to non-technical stakeholders;
• Build proactive client relationships and contribute to customer retention;
• Collect customer feedback and work with Product on improvements;
• Help develop onboarding materials, FAQs, playbooks, and customer-facing processes.

• 3–5 Years of experience in Customer Success, Onboarding, Technical Support, or Delivery;
• Experience in B2B SaaS, platforms, or scaling technology companies;
• Strong customer-facing and cross-functional communication skills;
• Highly organized, proactive, and comfortable managing multiple open items;
• Ability to understand technical concepts and communicate them clearly;
• Experience with CRM, ticketing, or project-management tools such as Monday, Linear, Zendesk, or similar;
• Excellent written and spoken English;
• Nice to have: iGaming / Casino platform experience, Bachelor’s degree.

• International environment;
• High ownership;
• Growing AI product;
• IGaming.