Sales Manager

Hotel Arts Barcelona is a luxury hospitality property within The Ritz-Carlton portfolio, delivering exceptional guest experiences and high-standard hotel services.

• Coordinate group and transient sales efforts with off-property sales channels;
• Build and strengthen relationships with existing and new customers to generate future bookings;
• Develop community relationships to expand the customer base;
• Manage relationships with key internal and external stakeholders;
• Provide accurate and timely turnover to Event Management;
• Respond to incoming group and transient opportunities;
• Manage the group and transient sales departmental budget;
• Negotiate contracts and close business using creative selling abilities;
• Use sales resources and administrative support staff effectively;
• Generate proposals, write contracts, and handle customer correspondence;
• Analyze and share information on market conditions, competitors, client and industry changes, economic forecasts, and trends;
• Identify new group and transient business to achieve revenue goals;
• Assess competitors, economic trends, supply and demand, and market conditions;
• Close the best opportunities based on market conditions and property needs;
• Monitor same-day selling procedures to maximize room revenue and control occupancy;
• Understand target customers and their service expectations to provide suitable business solutions;
• Maximize total hotel revenue by working with Rooms and Catering departments;
• Deliver service excellence throughout each customer experience;
• Serve customers to grow account share;
• Execute customer service and property brand standards;
• Assist customers before and during programs or events to drive satisfaction and loyalty;
• Partner with Event Management and Operations to exceed customer expectations;
• Set a positive example for guest relations;
• Interact with guests to obtain feedback on product quality and service levels;
• Attend pre- and post-convention meetings to understand group needs and collect feedback;
• Recommend appropriate features and services based on customer needs;
• Use the intranet for resources and information;
• Conduct site inspections;
• Create contracts as required;
• Participate in and practice the brand’s daily service basics.

• A 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major plus 4 years of sales and marketing or related experience;
• Or a 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major plus 2 years of sales and marketing or related experience.

• Temporary employment;
• No conditions specified.