sales manager in hospitality

Soho House & Co operates premium membership communities and hospitality spaces for high-net-worth individuals.

• Own and manage a rolling pipeline of qualified prospects from first contact to close;
• Replenish the pipeline weekly through consistent outreach, meetings, and conversion activity;
• Source prospects from an internal funnel and a personal network of high-net-worth individuals;
• Drive membership growth by maintaining a strong, vibrant, and diverse membership base;
• Qualify prospects against membership criteria at each stage;
• Conduct at least 20 prospect meetings per week by phone, video, or in person;
• Lead tailored sales conversations and represent Soho House knowledgeably;
• Handle objections and bring every interaction to a clear conclusion;
• Attend curated Soho House events to build relationships with prospects;
• Achieve a 15% meeting-to-sale conversion rate and 150 new member sales per rolling year;
• Complete a clean handoff to the Account Management team within 48 hours of each sale;
• Collaborate with the sales team to build a diverse and informed membership base;
• Deliver market intelligence reports to the Membership Sales Director;
• Report weekly pipeline metrics, including contacts, meetings, proposals, and closed sales;
• Maintain accurate pipeline records in a shared CRM.

• Proven track record of selling in a high-net-worth or luxury environment;
• Comfortable with high-volume outreach and a structured sales cadence;
• Outstanding interpersonal skills; warm, credible, and comfortable in premium environments;
• Self-directed and disciplined, with the ability to manage a full pipeline;
• Resilient under pressure and able to meet demanding rolling targets;
• Highly organised with excellent CRM discipline;
• Familiarity with Soho House or an equivalent premium membership environment.

• Internship employment type;
• Competitive compensation package with global benefits and perks;
• Annual Every House Membership;
• 50% Off Food & Drink, 7 days a week;
• Staff Room Rates;
• Private Health and Dental Care;
• Weekly Pay;
• Life Assurance;
• Up to 50% Staff Discount on Cowshed & Soho Home;
• In Office Dog Policy on Fridays;
• Season Ticket Loan;
• Christmas Office Closure;
• Two paid days per year to support a charity of choice;
• Free Counselling Sessions;
• Cookhouse & House Tonic food and drink training programmes, events, and opportunities;
• Continuous personal and professional training;
• Access to a benefits platform with discounts on shopping, gym memberships, holidays, insurance, and more;
• Monthly team events, including fitness sessions, cinema screenings, and art classes.