sales manager in luxury jewellery

Pandora is a global jewellery brand specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Its jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

• Lead, inspire and develop Store Managers and teams;
• Adapt leadership and coaching styles across people management, selling, stock, operational excellence and visual merchandising;
• Promote an inclusive and diverse culture aligned with Pandora Brand Values;
• Champion a positive and flexible work culture, continuous improvement and effective change;
• Develop talent and create an internal talent pipeline and succession plan;
• Recruit A-Class talent into the teams;
• Drive sales performance to achieve sales targets and store KPIs across the territory;
• Coach Store Managers and teams to maximise sales and profitability and deliver high operational standards;
• Lead customer experience, brand initiatives and operational standards across all stores;
• Execute global visual merchandising standards;
• Partner with HR, Retail Operations, Training and Merchandising to maximise people, product and sales opportunities;
• Partner with the Sales Training team to develop training programs that deliver business results;
• Cultivate strong relationships with store teams;
• Facilitate face-to-face training and workshops for store teams;
• Ensure timely Retail communications aligned with Group Communications standards;
• Analyse business performance, data and reporting to identify commercial opportunities and implement changes and corrective actions;
• Monitor industry standards and benchmarks and identify ideas to maintain market leadership in service and operational standards;
• Improve regional stock loss and accuracy;
• Manage payroll in line with business expectations;
• Provide product, customer and local market feedback to the wider business.

• Extensive retail management experience within a global organisation;
• Proven track record in a similar multi-site field management role, such as Multi-Site Manager, Area Manager or District Manager;
• Experience running a high-profile region with high turnover;
• Customer-centric and service-focused leadership;
• Target-driven and sales-focused mindset;
• Fluent Portuguese and English, verbally and in writing;
• Strong collaboration and influencing skills;
• Strong people development, coaching and mentoring skills;
• Experience in visual merchandising;
• Proficiency with Microsoft Office;
• Nice to have: None.

• Availability to travel 80% of the time.