support engineer

FXBO provides FX Back Office, a CRM platform for the Forex industry. The platform supports lead management, verification, finance, trading platform integrations, reporting, automation, and modular functionality for forex companies worldwide.

• Engage with company clients through the ticketing system and LiveChat;
• Help clients with CRM settings;
• Identify and report system and functional issues to the appropriate team members;
• Monitor issues until they are resolved;
• Resolve configuration-related issues and explain how clients can resolve these issues themselves.

• Fluent in English;
• Able to provide step-by-step technical assistance in written and oral form;
• Attention to detail, perseverance, and ability to work with a large volume of information;
• Nice to have: Experience in an IT support role, experience providing technical support to B2B companies, knowledge of the Forex market.

• Official employment in accordance with Cyprus legislation;
• 21 Working days of annual leave per year;
• Medical insurance;
• 30% Discount on SportBenefit gyms, studios, and sports activities across Cyprus;
• Lunch expense compensation through Wolt and office treats;
• Company support for professional development through conferences and seminars;
• Fitness corner in the office in Limassol.